Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN508 Mapping and Delivery Guide
Locate, diagnose and rectify complex faults

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN508 - Locate, diagnose and rectify complex faults
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify faults in upstream or downstream services that may require involvement of third party providers.It applies to individuals working as telecommunications officers, installers, maintenance staff, and manufacturer or equipment specialists. They must work closely with other personnel and rectify technical faults in a timely manner.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which fault diagnostics may be conducted

testing equipment currently used in industry

relevant regulatory and equipment documentation impacting complex fault repairs.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to locate and rectify complex faults
  • Prepare for given work according to relevant legislation, codes, regulations and standards
  • Notify client to arrange site access
  • Obtain and interpret results of any action taken by first fault repairer
  • Obtain fault history to establish any fault patterns
  • Obtain all available data on system equipment to assist with fault diagnosis
  • Develop strategies for identification and repair in discussion with other engineering and technical personnel
  • Obtain tools and test equipment relevant to the identified system type and fault
  • Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required
       
Element: Locate and diagnose faults
  • Use methodical and safe work practices suitable for system and problem type to identify system fault
  • Isolate and test fault progressively to remove likely variables from assessment, and record test results
  • Refer faults that may involve third party services, if required
  • Diagnose fault in the shortest time possible with minimum inconvenience to other client activity
  • Provide regular progress reports to clients
  • Raise fault identification to a national support level within a specified timeframe, if required
  • Undertake guidance from national support in fault diagnosis as required
  • Negotiate any necessary system downtime with clients
       
Element: Rectify fault
  • Determine options to rectify fault including any system downtime and present to client for decision
  • Rectify fault totally, partially or provide temporary solution
  • Replace or repair faulty parts or equipment according to service agreement
  • Reprogram equipment as required
  • Dismantle and remove any temporary service in a safe and efficient manner where appropriate
  • Perform repair under national support guidance as required
  • Perform routine checks to identify likelihood of further or likely problems
  • Rectify any further problems identified, or bring to the attention of the customer for decision on further action
       
Element: Clean up worksite and complete records
  • Produce a report on fault diagnosis and rectification
  • Remove and dispose of waste and debris from worksite according to environmental requirements
  • Ensure changes made to work area during fault repair are restored to client’s satisfaction
  • Complete all records, and explain and justify faults and rectification action taken
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to locate and rectify complex faults

1.1 Prepare for given work according to relevant legislation, codes, regulations and standards

1.2 Notify client to arrange site access

1.3 Obtain and interpret results of any action taken by first fault repairer

1.4 Obtain fault history to establish any fault patterns

1.5 Obtain all available data on system equipment to assist with fault diagnosis

1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel

1.7 Obtain tools and test equipment relevant to the identified system type and fault

1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

2. Locate and diagnose faults

2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault

2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results

2.3 Refer faults that may involve third party services, if required

2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

2.5 Provide regular progress reports to clients

2.6 Raise fault identification to a national support level within a specified timeframe, if required

2.7 Undertake guidance from national support in fault diagnosis as required

2.8 Negotiate any necessary system downtime with clients

3. Rectify fault

3.1 Determine options to rectify fault including any system downtime and present to client for decision

3.2 Rectify fault totally, partially or provide temporary solution

3.3 Replace or repair faulty parts or equipment according to service agreement

3.4 Reprogram equipment as required

3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate

3.6 Perform repair under national support guidance as required

3.7 Perform routine checks to identify likelihood of further or likely problems

3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action

4. Clean up worksite and complete records

4.1 Produce a report on fault diagnosis and rectification

4.2 Remove and dispose of waste and debris from worksite according to environmental requirements

4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction

4.4 Complete all records, and explain and justify faults and rectification action taken

Evidence of ability to:

methodically analyse fault details and diagnose potential faults

conduct advanced tests to determine complex network faults

isolate and locate faults logically

rectify faults using appropriate organisational procedures and work health and safety (WHS) requirements

comply with all related WHS requirements and work practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain fault escalation procedures

describe the most appropriate fault-finding techniques and test equipment required

identify fault types and rectification methods

list safety requirements and standards

define the function of service agreements

outline types of networks and equipment including:

access

broadband deployment

cabling

customer premises’ equipment (CPE)

internet protocol (IP) networks for enterprise and customer systems and installations

local area networks (LANs)

telephony

wide area networks (WANs)

outline workplace environment and practices.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to locate and rectify complex faults

1.1 Prepare for given work according to relevant legislation, codes, regulations and standards

1.2 Notify client to arrange site access

1.3 Obtain and interpret results of any action taken by first fault repairer

1.4 Obtain fault history to establish any fault patterns

1.5 Obtain all available data on system equipment to assist with fault diagnosis

1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel

1.7 Obtain tools and test equipment relevant to the identified system type and fault

1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

2. Locate and diagnose faults

2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault

2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results

2.3 Refer faults that may involve third party services, if required

2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

2.5 Provide regular progress reports to clients

2.6 Raise fault identification to a national support level within a specified timeframe, if required

2.7 Undertake guidance from national support in fault diagnosis as required

2.8 Negotiate any necessary system downtime with clients

3. Rectify fault

3.1 Determine options to rectify fault including any system downtime and present to client for decision

3.2 Rectify fault totally, partially or provide temporary solution

3.3 Replace or repair faulty parts or equipment according to service agreement

3.4 Reprogram equipment as required

3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate

3.6 Perform repair under national support guidance as required

3.7 Perform routine checks to identify likelihood of further or likely problems

3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action

4. Clean up worksite and complete records

4.1 Produce a report on fault diagnosis and rectification

4.2 Remove and dispose of waste and debris from worksite according to environmental requirements

4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction

4.4 Complete all records, and explain and justify faults and rectification action taken

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare for given work according to relevant legislation, codes, regulations and standards 
Notify client to arrange site access 
Obtain and interpret results of any action taken by first fault repairer 
Obtain fault history to establish any fault patterns 
Obtain all available data on system equipment to assist with fault diagnosis 
Develop strategies for identification and repair in discussion with other engineering and technical personnel 
Obtain tools and test equipment relevant to the identified system type and fault 
Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required 
Use methodical and safe work practices suitable for system and problem type to identify system fault 
Isolate and test fault progressively to remove likely variables from assessment, and record test results 
Refer faults that may involve third party services, if required 
Diagnose fault in the shortest time possible with minimum inconvenience to other client activity 
Provide regular progress reports to clients 
Raise fault identification to a national support level within a specified timeframe, if required 
Undertake guidance from national support in fault diagnosis as required 
Negotiate any necessary system downtime with clients 
Determine options to rectify fault including any system downtime and present to client for decision 
Rectify fault totally, partially or provide temporary solution 
Replace or repair faulty parts or equipment according to service agreement 
Reprogram equipment as required 
Dismantle and remove any temporary service in a safe and efficient manner where appropriate 
Perform repair under national support guidance as required 
Perform routine checks to identify likelihood of further or likely problems 
Rectify any further problems identified, or bring to the attention of the customer for decision on further action 
Produce a report on fault diagnosis and rectification 
Remove and dispose of waste and debris from worksite according to environmental requirements 
Ensure changes made to work area during fault repair are restored to client’s satisfaction 
Complete all records, and explain and justify faults and rectification action taken 

Forms

Assessment Cover Sheet

ICTTEN508 - Locate, diagnose and rectify complex faults
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN508 - Locate, diagnose and rectify complex faults

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: